Privacy Policy
Effective Date: May 1, 2025
Safe Nest Counselling respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you share with us.
What Information We Collect
We collect personal information through two primary sources:
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Website Forms
When you submit a form on our website, we may collect your name, email address, and phone number for the purposes of responding to inquiries or coordinating services.
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Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, monitor site performance, and gather anonymous usage data. You can manage cookie preferences through your browser settings.
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Bookings Through Jane App
All appointment scheduling and session bookings are conducted through Jane App. Please refer to Jane App’s privacy policy for details on how they handle your data.
How We Use Your Information
We only collect information necessary to provide counselling services and maintain communication.
This includes:
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Responding to inquiries and providing requested information
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Contacting you about your appointments and service-related updates
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Coordinating sessions via our third-party booking platform (Jane App)
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Monitoring and improving the website experience through analytics
We do not use your personal information for unsolicited marketing.
Confidentiality and Data Security
As a counselling service, confidentiality is at the core of our practice. All personal and clinical information shared with Safe Nest Counselling is kept strictly confidential, in accordance with legal and ethical standards of practice.
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We implement reasonable safeguards to protect your data from unauthorized access, disclosure, or misuse.
Third-Party Services
We use Jane App to manage scheduling and secure health records. Jane App operates under its own privacy policy, which you can review here.
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We do not sell, share, or trade your personal information with any third parties unless legally required or explicitly consented by you.
Your Rights
You have the right to:
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Request access to the personal data we have about you
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Correct any inaccurate or outdated information
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Withdraw your consent or request deletion of your information (subject to legal requirements)
To exercise these rights, please contact us using the details below.
Changes to This Policy
We may revise this Privacy Policy from time to time. Any changes will be posted on this page, and the updated effective date will reflect when those changes take effect.
We encourage you to review this policy regularly.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Phone: 604.518.2045
Email: admin@safenestcounselling.ca